Policies & Payments | Blue Birch Pet Care

Submitting a request does not reserve your dates.

Blue Birch reviews requests within 24 hours. A booking is only confirmed after approval and any required reservation payment or confirmation steps are completed.

Accepted Payment Methods

Venmo • Cash • Check

Payment instructions and any required reservation payment are provided after a request is approved.

Booking Requests & Approval

All website submissions are requests. Blue Birch may approve, decline, or request additional information. Approval means the requested care can be accommodated; it does not automatically mean the booking is confirmed.

Reservation Payments & Remaining Balance

Approved one-time Dog Walking and In-Home Visit bookings require a 30% reservation payment to secure the dates.

Approved Daycare, Boarding, and House Sitting bookings require a 50% reservation payment to secure the dates.

For all approved bookings that require a reservation payment, the remaining balance is due no later than 24 hours before the scheduled service begins. A request is not confirmed until the required reservation payment and confirmation steps are completed.

Recurring Weekly Clients

Recurring weekly clients do not pay a reservation deposit for their normal recurring schedule. Care is invoiced biweekly on Mondays.

Cancellation — One-Time Walks, Visits & Daycare

8+ days before serviceReservation payment may be refunded or credited.

3–7 days before serviceReservation payment is non-refundable.

Under 72 hoursFull booking balance is due and non-refundable.

Cancellation — Recurring Weekly Care

48+ hours before visitNo cancellation charge.

Under 48 hours50% of the scheduled visit is due.

Same day / sitter already in route100% of the scheduled visit is due.

Cancellation — House Sitting

30+ days before serviceReservation payment may be refunded or credited.

Under 30 daysReservation payment is non-refundable.

Under 14 daysFull booking balance is due and non-refundable.

Early returnThe reserved stay is non-refundable and the full confirmed balance remains due.

Daycare Drop-Off & Pickup Fees

Early drop-off+$10/hour

Late Pickup (Approved)+$15/hour

Late Pickup (Unapproved)+$45/hour

Pet Taxi — Daycare & Boarding

Within 8 miles$15 per pickup or drop-off

8–15 miles$25 per pickup or drop-off

Over 15 milesCustom quote

Pet Taxi rates are charged per one-way pickup or drop-off. If both pickup and drop-off are requested, each trip is charged separately.

Changes to Confirmed Bookings

Adding or removing dates, changing visit times, shortening stays, or materially changing care needs is subject to availability and may change the final price. Reductions are subject to the cancellation policy.

Final Rate & Care Requirements

Website pricing is a starting point unless specifically stated otherwise. Final pricing may vary for additional supervision, medical or behavioral support, unusually frequent walks or potty breaks, extra household responsibilities, or other needs beyond the typical service.

New Client Onboarding & Service Agreement

After an approved introductory meeting, new clients complete a one-time onboarding packet and Master Service Agreement. It creates the client care file and applies to future bookings unless updated or replaced. Individual bookings still require separate confirmation. If a signed agreement conflicts with this website summary, the signed agreement controls.

Questions?

Email or call before submitting a request and I’ll clarify anything that is unclear.

Email Blue Birch